Subject: Trainer Candidate - Amit Sharma
From: Amit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 06:27:30 -0500

| | Tech Support Test

Name | Amit Sharma
E-mail | [email-masked]
Phone Number | (91) 7482837491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DSM info | Project manager | This week | 25000
Previous Employer 1 | HCL comnet ltd | Sr.analyst | 1april 2017 | 18000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Conduct training for mp police officials on change management and basic IT
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Change management training with police officials convenience him to be digitised instead of paper work
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is within TAT call closed and great service is team work as pro active mode
What according to you makes you a good candidate for this position? | As I already handling team and training related projects
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |