Subject: Arabic Language Test - Md Murshid Alam
From: Md Murshid Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 06:11:43 -0500

| | Foreign Language Screening Test

Name | Md Murshid Alam    /  (+91) 7827174221    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Dear XX XX XX!

It is very sad to hear about the unexpected incident occurred and, therefore, we are highly saddened. We apologize for the inconvenience caused regarding your order XX XX XX.

We have initiated an inquiry into the alleged inappropriate behavior of the delivery agent.
Please have patience, while we are working on resolving the issue of delay in the delivery of your order and we have put it on priority. Express delivery is assured.

Feel free to contact us if delivery of your order fails at latest.

Your Satisfaction matters to us.

Customer Support Team
Bayshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Dear Customer!

We are really sorry for the inconvenience we have caused regarding your order.

Due  steps have been taken for the unprofessional behavior from our Support Executive.

We have checked your order XX XX XX but couldn't find much details to support your claim. please provide some more details like photos of the product, so that we can do well.

We are waiting for hearing from you back.

The Support Team.

BabyShop.

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