Subject: Tech Support Candidate - Diksha Kumari
From: Diksha Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 06:06:53 -0500

| | Tech Support Test

Name | Diksha Kumari
E-mail | [email-masked]
Phone Number | (91) 7903943608
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Najafgarh, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Speakers & Audio
MS Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Teleperformance | Technical support executive | 5th February 2020 | 23000
Previous Employer 2 | Saburi TLC | Senior solution engineer | 6th November 2020 | 28500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will delete all the cookies from the particular browser and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On bluetooth on your phone and speaker
Go to Bluetooth option and it will sync all the available devices near it
You need to check the name and connect it from the phone.

What according to you makes you a good candidate for customer service or technical support job? | Active listener, positive approach to deliver service, always ready to handle multiple cases at a time by managing my KPI
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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