Subject: Tech Support Candidate - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 05:25:51 -0500

| | Tech Support Test

Name | Shivam Singh
E-mail | [email-masked]
Phone Number | (91) 8303889292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | The Digital Group Infotech | Helpdesk Associate | 10 April |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check if my internet is working then i will check if the website which i entered is correct if everything is fine then i will check my router to see if internet is working fine and then I’ll check if i have any vpn on
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will switch on Bluetooth on my phone and device then i will make my device discoverable then i will connect my device with my mobile phone and if it asks for pairing pin i will authenticate the same on my phone
What according to you makes you a good candidate for customer service or technical support job? | Listening the customer’s query, understanding it and then researching for he correct information and then assisting the customer with patience and empathy
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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