Subject: Tech Support Candidate - Ankita Mishra
From: Ankita Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 04:26:51 -0500

| | Tech Support Test

Name | Ankita Mishra
E-mail | [email-masked]
Phone Number | (+91) 8875336747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Subhash Nagar , New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spicejet Pvt ltd | subject Matter Expert | NA |
Previous Employer 1 | Spicejet Pvt Ltd | Reservation Exe | 16 jan 2020 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first i will check the connectivity issue , might be there cuold be some problems with eathernet， That is why request is not going through, Still the error persists, then i will update some settings related to pop up and reduce the task manager also.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We will on the bluetooth speekar snd also phone’s bluetooth, then will check the bluetooth name in the phone‘s list. if name is not comming then we will refresh the list and then will pair the phone‘s bluetooth with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I am a good listener plus i have a solution oriented approach which leads a problem solving nature . Being in a technical background i have knowledge of technical issues too.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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