Subject: Trainer Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 04:04:48 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (91) 9599662617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tilak Nagar, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alroz Aviation | Communication Trainer | 03/03/2020 | 28k
Previous Employer 1 | Concentric Daksh pvt | Soft skills trainer | 15/08/2017 | 25k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | As soon as possible within 2 to 3 days

Please briefly describe your work experience specifically in training?

Being a good communication skills and Soft skills, I cover up many Training part for organisations such as
1) Process Training,Sales Training,Soft Skills Training and motivation training.
My experience about training is very awesomesauce and wonderful.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I want to discuss a very wonderful my Training experience It was a matter of 2 years ago while I was doing train to the Trainees.
Training topic was a sales and product.
I explained everything about sales and product. A few trainees were not understanding my concern. I provided again my information. Although they did not understand. Then I felt what happened. I observed that they did not have focus. They were going to sleepy in the class room.
That time, I understood that I need to create a positive ambiance with great energy then they can have more intension or interest.
I told them very motivating story about Problem and services info funny and professional way. Then they got my point.
That day, I learnt that we need to show my observations in the front of trainees.
More attention is very important in training.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is a take care of customer and full fill the customer’s need.
Although a great customer service is a full fill the customer’s needs and requirements. These service can retain the customer and be happy forever.

What according to you makes you a good candidate for this position? | Being a my interpersonal skills and leadership skills make me a good for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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