Subject: Tech Support Candidate - Manoj Mahto
From: Manoj Mahto <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 03:16:20 -0500

| | Tech Support Test

Name | Manoj Mahto
E-mail | [email-masked]
Phone Number | (110022) 8376967493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | R K puram sector 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinity computersolutions | Technical support Engineer | 30 September 2020 | 22000
Previous Employer 1 | Babel media | IT Executive | 26 April 2018 | 13000
Previous Employer 2 | Megna infotech | IT Executive | 30 October 2014 | 10500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will tray this side to open another browser and delete to all cookies and browsing history, after that we will tray agin to open this side .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First step open the blutooth of speaker then go to mobile settings open the blutooth and mention the speaker blutooth name after that will be connected
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge for customer service, I have total experience 2.5 years
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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