Subject: Tech Support Candidate - RAMJILAL MANJHI
From: RAMJILAL MANJHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 02:54:48 -0500

| | Tech Support Test

Name | RAMJILAL MANJHI
E-mail | [email-masked]
Phone Number | (91) 8319953798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sector 59
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Associate | 12-01-2021 | 18000
Previous Employer 1 | Nirmalya Labs | Assciate(SDE)) | 31-01-2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  Chack the Internet Connection Works or not.
2.  Restart My Computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.

What according to you makes you a good candidate for customer service or technical support job?

good listener.
problem solver.
helpful, team builder.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |