Subject: Trainer Candidate - Mohit Aswal
From: Mohit Aswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 01:46:02 -0500

| | Tech Support Test

Name | Mohit Aswal
E-mail | [email-masked]
Phone Number | (+91) 9953414277
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Holiday travel triangle pvt ltd | CHE( customer happiness executive) | 14-03-2020 | 20,180
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

1. To train new joinee in the simple form in deeply manner.
2. Maintain rapport with them.
3. To make them comfortable.
4. To make report on daily basis.
5. To give them all process knowledge if it is possible.
6. To check their quality of work.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation i faced while managing a team their conflicts . Most of the team member jealous about their co- worker and sometimes they fight verbally. So , in front of us they do not tell anything to anybody but later on they do bad words or kind of things to each other . It effects the team work . As a result do not help each other.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - Try to help the customer . Try to close the chaos in a fastest manner . In case of difficulty take help from their seniors.

Great customer service- Solve the issue on the spot without taking time and help from their seniors. And it will only happen if the employee get full fledge knowledge about their process and the company deeply .
Employee sit with full knowledge of their product to help the clients or customer.

What according to you makes you a good candidate for this position?

1. I belive in quality of work instead of quantity.
2. Learning motivates me. Where i can learn a lot of things to develop my skill , potential as well as it will help the organization to grow more.
3. Punctual.
4. Well educated ( Post graduate from reputed university).
5. Experience in customer experience team.
6. Leadership quality.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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