Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 01:39:33 -0500

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (+91) 8171918047
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Acuity knowledge partners | IT engineer | Working | 18000
Previous Employer 1 | IndiGo Airlines | System engineer | 19 July 2020 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my internet connection.
If it working fine, and if, website is configured with intranet, then we will check the proxy we are using.
Now we will try to open the website in open internet connection and if it is working fine there we will reset the browser and try to open again.
It might resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON bluetooth in both the devices.
Start pairing from the audio device which we want to connect.
Select the device name in the bluetooth list from the mobile.
It will start pairing and will connect in a moment.

What according to you makes you a good candidate for customer service or technical support job?

Must have confident communication.
Must have good communication skill.
Must have good troubleshooting skills.
Must have knowledge of the device components.
Must have good technical knowledge of the devices.
Must have skill to make user happy with the knowledge and skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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