Subject: Tech Support Candidate - Shivam Niranjan
From: Shivam Niranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Feb 2021 01:18:14 -0500

| | Tech Support Test

Name | Shivam Niranjan
E-mail | [email-masked]
Phone Number | (91) 9910866157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British telecom | Associate support engineer | | 38000
Previous Employer 1 | G4S | Associate support | | 27000
Previous Employer 2 | Collabera | | | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It totally depends on the error message i am getting. However i will try to launch the website in in private window. I will check my internet connection. If internet connection is fine then i will check my proxy settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the speaker. Switch on the bluetooth on my mobile device . Search for thr bluetooth spraker on my mobile device. Will pir the speaker on my mobile device .
What according to you makes you a good candidate for customer service or technical support job? | I have 3.8 years of experience in this field
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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