Subject: Tech Support Candidate - NITISH KUMAR
From: NITISH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 12:36:11 -0500

| | Tech Support Test

Name | NITISH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7903448038
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
SCCM, Remedy Audit

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | System Admin | Currently working 1 month notice period | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will ask user to check his NW connectivity, if it is working then I will check same URL in other browser if it is working then I will reset and delete cache files history of that browser where that URL was not working, if it is stil not working then I will go for chrome re-installation. These steps can used where that URL is allowed in that NW and there is no any blockage policy for that URL.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we have to on Bluetooth speaker then we have to on Bluetooth on mobile then I have to search for new Bluetooth device which is speaker after that I have to connect and approved or pared to work.
What according to you makes you a good candidate for customer service or technical support job? | I am providing customer support from last 5 year with 100% customer satisfaction and they know me from my name and he knows that I will provide proper resolution in TAT. Also here I am Senior Engineer to provide support to other Engineers if they are stucking in any issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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