Subject: Tech Support Candidate - Gurpreet singh
From: Gurpreet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 05:54:27 -0500

| | Tech Support Test

Name | Gurpreet singh
E-mail | [email-masked]
Phone Number | (+1) 9625242492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
well versed with use of computer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor II customer service | working | 25000
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are several steps to troubleshoot and fix the problem.
1.Brower troubleshooting... Clearing History, cookies and caches file from the browser then restart the browser.
2.Bookmark/Favorites (If Client had saved the about website in the browser home page then we can tell him to delete the page and open the website typing it manually.
3.Restricted website( Pop up blocker, Server not connected, Net connectivity down.
4.There are couple of reason that the website didn't load on ( Website under maintains )

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open the setting in the Phone>Connectivity>Bluetooth>Turn on>search for Device>then pair or connect the device.
Then followed by the device which need to be connected via Bluetooth>Turn on the Device> Turn on the Bluetooth>Then search and connect.

What according to you makes you a good candidate for customer service or technical support job?

Every Person have certain Quality in them, But there are several things which make me a good candidate for this particular  job.
1. I am very optimistic and Goal centric person.
2. Ability to work under pressure with multitasking role.
3. Prior experience with dealing with premium clients.
4. Prior Experience of working in L-2 Tec support profile.(with working on tools like "Ticket management, salesforce etc.
5.Believe in Team working helping the team mates to achieving the team Goal.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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