Subject: Tech Support Candidate - Himanshu Taneja Himanshu
From: Himanshu Taneja Himanshu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 04:37:08 -0500

| | Tech Support Test

Name | Himanshu Taneja Himanshu
E-mail | [email-masked]
Phone Number | (91) 8699996470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dlf cyber city phase 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | Technical Support Executive | 9 oct 2020 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check whether the internet connection is working or not. After that I will check the network cable is properly connected or not. Then I will reconnect the wifi/network. I will check if any other website is working or not . If no site is working then i will restart the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the bluetooth of both speaker and mobile phone. Then select the speaker name in mobile bluetooth settings list. Then it will ask for pin. Then enter the pin given in bluetooth manual. Bydefault the pin is 1234 or 12345. After entering pin , speaker will be connected to mobile phone via bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I have read the job description and I am confident enough to tell you that i am the perfect candidate for this position. I have worked as a technical support associate and customer care executive for around 2 years at Tata Consultancy Services. I am the best fit for this role. As i have worked on the process for whom you are looking for. I have been awarded many awards in my past organisation including the best employee of the month. I can assure that if you will hire me , i will give my best efforts and my work will never let you down.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |