Subject: Tech Support Candidate - Anil Kumar Gaur
From: Anil Kumar Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 01:13:20 -0500

| | Tech Support Test

Name | Anil Kumar Gaur
E-mail | [email-masked]
Phone Number | (91) 9519002160
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Azad Nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ark Infosolutions pvt ltd | Cinema Sound Engineer | 1month | 21000
Previous Employer 1 | Qube Cinema Technologies pvt ltd | Asst Tech Engineer | Feb 2019 | 17000
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i have go through the error and check
try to open in other browser if not open then try to open Google.com for check internet connectivity of current system is ok or not.
If Current system internet connectivity is ok then i have check other system to open a website www.ndtv.com if on other system site open.
That means this site is restricted by IT team for that system.
If IT team is alow then www.ndtv.com open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open Bluetooth option in mobile phone and same in Speaker device.
Then search Speaker bluetooth name in Mobile phone.
When Speaker Bluetooth name is show in mobile phone then click to connect and allow to pair the device. If device paired done then Speaker is connected successfully.

What according to you makes you a good candidate for customer service or technical support job?

I have 7 years of experience in filed work and in filed always i interact with client.
And in current company i do Technical work related with server, sound, and Networking devices.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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