Subject: Tech Support Candidate - Kuldeep kumar Kuldeep
From: Kuldeep kumar Kuldeep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 21 Feb 2021 00:50:17 -0500

| | Tech Support Test

Name | Kuldeep kumar Kuldeep
E-mail | [email-masked]
Phone Number | (0120) 9627069971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Service Desk Analyst | 25 feb | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check the network Connection
2 ping the site from command prompt to verify that Reachable
3 Check the browser comablity or check with reset it once
4 update the policies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on Bluetooth from power button
2 Go to mobile phone settings then search for Bluetooth devise
3 Than pair the devise
Now Bluetooth speakers successfully connected

What according to you makes you a good candidate for customer service or technical support job?

Politeness
Technical Skills
Better understanding
Knowledge about environment
Good interpersonal skill

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |