Subject: Trainer Candidate - Rao Madhu
From: Rao Madhu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 13:10:26 -0500

| | Tech Support Test

Name | Rao Madhu
E-mail | [email-masked]
Phone Number | (+91) 7838382474
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 2 | Academic head and trainer | Working |
Previous Employer 1 | _ | - | - |
Previous Employer 2 | - | - | - |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Freelancectrainer with management institues, corporates and schools for soft skills and behavioural changes
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In case seniors or God's don't cooperate
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is to give customer delight, to emphatise with the customer, to create a good image of your organisation and retain the customer forever. Excellent communication
What according to you makes you a good candidate for this position? | Excellent communication and soft skills. Able to the team to understand the importance of customer satisfaction for the organisation and oneself. To be able to make tailor made programs depending on individual's needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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