Subject: Trainer Candidate - Akash rajan Akash
From: Akash rajan Akash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 12:40:08 -0500

| | Tech Support Test

Name | Akash rajan Akash
E-mail | [email-masked]
Phone Number | (91) 9650824885
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 62

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | No experience
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | If you have been a trainer long enough, you probably are a firm believer of the famous Murphey’s law (Anything that can go wrong, will go wrong) unusual and unexpected events can disrupt your usual training routine. In this post, we will describe 12 tough, challenging situations or if you wish to call them training disasters.  We will describe the situations first so you get a chance to think about them and write down your responses; then check your solutions against the responses that will follow.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service means following best practices like valuing customers
What according to you makes you a good candidate for this position? | Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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