Subject: Trainer Candidate - Amit Dubey
From: Amit Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 08:41:59 -0500

| | Tech Support Test

Name | Amit Dubey
E-mail | [email-masked]
Phone Number | (91) 9773774227
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cogenthub pvt lmt | Team leader | Fab | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I have 2.5 years of experience as a CSE. After lockdown i joined another company name is CP360. IN CP360 i promoted as a SME and then Team Leader.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Never any such kind of satuation

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good CS:- who perform less work in bpo sector .
Great CS:- who perform excellent work in bpo sector and given better business then Good CS

What according to you makes you a good candidate for this position?

Keen to success
Focsed
Punctual
And good himan being.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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