Subject: Tech Support Candidate - Hrithik Srivastava
From: Hrithik Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 06:56:54 -0500

| | Tech Support Test

Name | Hrithik Srivastava
E-mail | [email-masked]
Phone Number | (122001) 9936926110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policybazaar.com | Relationship manager | 28th feb | 19575
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | Na | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I dont have even a insight regarding this Question.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First off : you have to open your mobile bluetooth after that you have to  turn your Bluetooth speaker on ( e.g : Boat speaker / JBL speaker ) and then in your bluetooth settings, a notification will be pop up of that bluetooth speaker Afterwards you have to click on that option ( e.g : Boat speaker / JBL speaker ) and it will be connected. :)
What according to you makes you a good candidate for customer service or technical support job? | As i have already experience of customer handling profile of more than 26 months in my current employer, so I listen first their queries after listening i gave them assurance to help them as best as possible i can, and after clearing their queries. I feel a sense of satisfaction, furthermore i always put extra effort to maintain and established the good relations between organisations and the customer, and sometimes i get appreciation from my customers as well, and in my previous job, some of my NRI and Domestic customer has shared their feedback, for that my seniors, managers has also congratulated and appreciated me for maintaining a good and healthy relationship with customers. So I believe i can use my skill in this organisation also and i am pretty sure this would be the best platform to showcase my skill and assisting customer and establishing the efficient  relationship with customer and employer which will be long lasting. :)
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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