Subject: Trainer Candidate - Marie Anthony
From: Marie Anthony <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 05:48:44 -0500

| | Tech Support Test

Name | Marie Anthony
E-mail | [email-masked]
Phone Number | (91) 8512079063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mayur Vihar phase 3

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclay's shared services private limited, noida | Quality Analyst | 18th Sep 18 | 45
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Asap
Please briefly describe your work experience specifically in training? | Customer service,training on process,behavior training,customer experience training.Customer services handling skills training
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When people challenge you that is something beyond the policy of the company. There are always such foundations that one cannot go ahead and make the changes.They have to abide by it or surrender or quit.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Answering everything what customer is looking for is good customer service but going extra mile and being proactive and informing the customer about all the available options to choose from is great customer service.This leaves a good customer experience.
What according to you makes you a good candidate for this position? | Candidate should be actively listening to customer be proactive,go getter very informative about the product.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |