Subject: Tech Support Candidate - Emmanuel Ebenezer
From: Emmanuel Ebenezer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 04:59:24 -0500

| | Tech Support Test

Name | Emmanuel Ebenezer
E-mail | [email-masked]
Phone Number | (91) 9940681287
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prophoenix technologies | Technical support engineer- | 5/2019 | 35000
Previous Employer 1 | Amazon Pvt Ltd | Catalog associate | 3/2016 | 20000
Previous Employer 2 | Angel TV | Broadcast engineer | 11/2013 | 3000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the Internet connectivity
Try loading other websites to see if they work
Check if other machines connected to the network encounter the same issue
If issue is system specific then I try doing a restart.
If the issue is site specific then I verify if the site is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Plug in and switch ON the Bluetooth speaker
Enable the Bluetooth icon on my phone's top menu bar
Wait for the Bluetooth devices nearby to show up on the screen
Identify and click on the name of the Bluetooth speaker I wish to connect
Once the speaker is paired with my phone it shows a Connected status.
Now I play an audio file available on my phone to check the sound.

What according to you makes you a good candidate for customer service or technical support job?

I believe that a support executive should have the following attributes

Excellent communication
Attention to detail
Call handling etiquettes
Ability to fetch maximum data on call
Working on priority over tickets, emails and calls.
Ability to allocate tasks subsequently to the team
Adequate exposure to regular technical issues
Maintain a Knowledge base with new issues reported and how solutions or workarounds were provided
Handle stress professionally
Good team player

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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