Subject: Tech Support Candidate - Akhilesh Tripathi
From: Akhilesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 04:09:34 -0500

| | Tech Support Test

Name | Akhilesh Tripathi
E-mail | [email-masked]
Phone Number | (91) 9792783391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Telecom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Css corp | Engineer | 02/05/2020 | 20000
Previous Employer 1 | Jio infocom | Rf engineer | 15/05/2019 | 21000
Previous Employer 2 | Brainwork Technologies | Technical support | 19/04/2016 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps
1- check the internet connection of the computer.
2- Check by the ping command in the command prompt.
3- if NIC Properly work then check the physical lan cable.
4- Check the proper website address.
5- If any mistakes done earlier correct it and the browser the website address.
6- Hope you browse the website properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps-
1- on the Bluetooth notification in the mobile and also in the speaker.
2- Search in phone speaker's bluetooth name and make sure the speaker Bluetooth discoverable.
3- Paired both devices and you get notification that connected successfully .
4- Enjoy it.

What according to you makes you a good candidate for customer service or technical support job?

1- Know the customer's need.
2- Help to them to with good suggestion needed to them.
3- Good behavior needs.
4- understand the problem of customers.
5- Rectify it.
6- Take feedback for the services.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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