Subject: Trainer Candidate - Sumit Maheshwari
From: Sumit Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 03:34:17 -0500

| | Tech Support Test

Name | Sumit Maheshwari
E-mail | [email-masked]
Phone Number | (+91) 9958402457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gopal Park,Krishna Nagar, East Delhi-110051

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ESQ Management | Tech Lead | | 62K
Previous Employer 1 | JK Technosoft | Sr.Tech Support Engineer | March 2017 | 34k
Previous Employer 2 | Iterate India | Tech Support Engineer | Jun 2013 | 21k

If Selected, how much time do you need to join? | 60 Days
Please briefly describe your work experience specifically in training? | Since i have worked with project based company so i usually mentoring my team and trained them to support our clients based on domestic and international.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

As i always think that being a team lead sometime it's become difficult to match and fulfill the expectation of team members. So i always believe the convince power which should apply on the situation.
The challenging experience i have faced when sales team commits the project out of the box so it's become challenging to convince clients as well as team as what we are supposed to do and what we need to do. However, always try to match the expectations with skills set on the project.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | When it comes to dissatisfied clients? Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | This position require the skill set of the project and the convince power to handle the team so by the skills i would be the right candidate for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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