Subject: Trainer Candidate - Shah Nilesh
From: Shah Nilesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 03:17:59 -0500

| | Tech Support Test

Name | Shah Nilesh
E-mail | [email-masked]
Phone Number | (+91) 9409729450
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vadodara

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atos Global it solutions | L2 Line support engineer | 22march | 50000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30days

Please briefly describe your work experience specifically in training?

This is Nilesh. I am associate with Atos global it solutions since 5 years.i am managing 10 member of team which leads UK and NAM.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | As a Spoc member,I once delegated my task to a team of 8 members. Since I was new to the company, I only knew them by their job titles, but I did not know their strengths and weaknesses. After a few days, I realized the productivity was low and we were behind on our progress. I convened with the entire team and got to know them better, professionally and personally. This helped me reassign them to tasks they are more comfortable with and I got the most out of my team on the project
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | NA
What according to you makes you a good candidate for this position? | NA
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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