Subject: Arabic Language Test - Mohammed Mushtaq
From: Mohammed Mushtaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 02:49:41 -0500

| | Foreign Language Screening Test

Name | Mohammed Mushtaq    /  (808) 9616619    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valuable customer,

Greetings of the day

Deeply regret upon inconvenience.

We thankfully received your mail and value our customer's concern. Our problem solving team had took initiative for the issue and they will contact you for further procedures.we assure all the problems will be solved soon. Thank you.

Regards,
Mohammed Mushtaq
Customer Care Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Have a good day

We thankfully  received your complaint and Our problem solving team has taken the initiative for further procedures. We deeply regret upon inconvenience you faced. Our team promises that appropriate actions will be taken accordingly.Expect your valuable support in future Thank you.

Regards,
Mohammed Mushtaq
Customer Care Executive

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