Subject: Tech Support Candidate - Nishant Tanwar
From: Nishant Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 20 Feb 2021 02:05:31 -0500

| | Tech Support Test

Name | Nishant Tanwar
E-mail | [email-masked]
Phone Number | (110028) 9716478141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Afforserve | Printer engineer | 2017 | 8000
Previous Employer 1 | Sysnet | Printer engineer | 2018 | 12000
Previous Employer 2 | Afforserve | Printer engineer | 2021 | 15000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check in block side list
Then remove from that list and problem solved

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Add a device
Then pair that device
Then connected problem solved

What according to you makes you a good candidate for customer service or technical support job? | First listen problem in gadget then give easy way to resolve otherwise take pc on remote with customer permission and then resolve that problem
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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