Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 19:03:13 -0500

| | Tech Support Test

Name | Pawan Kumar
E-mail | [email-masked]
Phone Number | (91) 7019843186
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata consultancy services | System administrator | | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Need to check whether the system is connected to Lan or wifi.
2.Need to check the proxy settings.
3 . Ping for the website through cmd prompt.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth option in the device.
2. Turn on the physical bluetooth device.
3. Search for the desired Bluetooth device in mobile and pair with the same for connection.

What according to you makes you a good candidate for customer service or technical support job? | The main and key aspect to provide the best customer service is to hear and understand the query properly of the user and analysis the basics of the issue and try to dig in all the possible ways to resolve the query without any SLA delays
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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