Subject: Tech Support Candidate - Yogesh Kumar
From: Yogesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 08:59:50 -0500

| | Tech Support Test

Name | Yogesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9899723400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Ccr | 23-12-11 | 15000
Previous Employer 1 | Xprezto inf. | Ccr | 12-11-15 | 20000
Previous Employer 2 | One touch solution | Ccr | 12-11-20 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When I will find error I will see what kind of error I am finding because I will find description as well to resolve it.if it's not permissible I will allow to click all sign because we also find error when site is not permissible after words still we are find same problem we will clock trouble shoot to clear all cookies and virus which we are finding
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we will turn on bluetooth in our device afterwards we will go to phone settings then then we will click on bluetooth after that we will allow Bluetooth I will find my device name which we have already set and click on that name we will connect when it's get connected you are ready to use
What according to you makes you a good candidate for customer service or technical support job? | Understanding and active listening I am perfect in both when I do have product knowledge about product so I have all Power to communicate with Customer these qualities makes me good candidate for any product
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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