Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 08:09:30 -0500

| | Tech Support Test

Name | Mohit Sharma
E-mail | [email-masked]
Phone Number | (203207) 9990739919
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra Pvt Ltd | Senior Customer service associate | 5 January 2021 | 22000
Previous Employer 1 | Concentrix Daksh Service India private limited | Customer service executive | 30 August 2018 | 19000
Previous Employer 2 | Cogent e service Pvt Ltd | Customer service executive | 10 July 2017 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This webpage is not available"
This message means Google Chrome couldn't find and load the webpage I're trying to visit. To fix the problem, try the steps below.
Check the web address
If I see the message "ERR_NAME_NOT_RESOLVED" or "ERR_CONNECTION_REFUSED" in our browser window, try these steps:
Check the web address (URL) in the address bar to make sure i're going to the right webpage.
If i are, try to open the same webpage on another computer connected to the same network.
If i can't see the webpage on any computer, check if i're connected to the Internet. If i are, the webpage might be down.
Delete our cookies
Cookies are files created by websites i've visited to store browsing information, such as our profile or preferences for the website. Sometimes, a broken cookie file can cause errors.
On our computer, open Chrome Chrome.
At the top right, select More Organize.
Select More tools and then Clear browsing data
Select a time range and then Cookies and other site data and then Clear data.
Change your proxy settings
If the browser takes a long time to load a webpage or search, it might be using a web proxy. If i see the message "Resolving proxy" or "ERR_PROXY_CONNECTION_FAILED" in our browser window, I can change our proxy settings.
At the bottom right, select the time.
Select Settings .
In the "Network" section, select the network i're using.
Select the network name again.
Select Proxy.
Change our proxy settings.
Changing our proxy settings might break our connection to the web. If i're not sure what settings to use, contact your network administrator. Also, proxies that need to be authenticated don't work with Chromebooks.

Note: If i're using our Chromebook at work or school, I won't be able to change our proxy settings. For more help, contact our administrator.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Pair a Bluetooth accessory
1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Its all about our attitude in addition to our academic qualification, like I should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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