Subject: Trainer Candidate - Anil Singh
From: Anil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 07:27:30 -0500

| | Tech Support Test

Name | Anil Singh
E-mail | [email-masked]
Phone Number | (091) 8808546151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Gwyneth information and technology service pvt ltd | Quality analyst | November, 2020 | 19,500
Previous Employer 2 | Authbridge research service pvt ltd | Associate | January, 2020 | 18000

If Selected, how much time do you need to join? | Immediate Joining
Please briefly describe your work experience specifically in training? | Before Delivere to Clients, i check all process and Resolution which are incorrect.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

It depends on person to person. So, define the level of ‘most-challenging’ as per what you feel. E.g.- working on a particular project can be a challenging task for a fresher while that may prove to be an easy task for an experienced professional. Select the challenge of professional capacity.

Think about all the responsibilities and duties those you’ve handled while being on your previous job or the responsibilities those you’ve resumed while being a student in your college times. This might help you to zero-on a situation that fits apt to ‘most-challenging’ definition.
One straightforward way to respond to interview questions like "Tell me how you handled a difficult situation at work" is to use the STAR technique.

Situation/Task: Describe the challenging situation/task that you needed to deal with.
Action: What action(s) did you take to remedy things? Be specific.
Results: What were the results of your action(s)? What would have happened if you hadn't reacted that way?
While following this simple formula, you'll also want to focus on aspects related to your reasoning, integrity, or initiative, or your ability to reach out to superiors when you don't know the answer. For example:

Talking about an ethical dilemma in which you chose to act with integrity
Discussing your initiative in tackling a difficult situation to a positive end
Discussing how you worked through a dilemma and found a solution

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.
For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy.

While you may think that the sum of these activities, in and of itself, represents “superior” customer service on behalf of you and the company, some of your customers may think otherwise

You have striven to respond to all of their calls in a timely basis; you have arrived at their site within the contracted time in nearly all cases; you have carried the right parts with you to the service call (or have been able to obtain them as quickly as possible once the need has been identified); and you have followed up with a courtesy call whenever there has been time (and even when there has not).

What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. For example, at my last job, I managed a sales team of five employees, and we had the top sales record of our company branch.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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