Subject: Tech Support Candidate - Vaishali Negi
From: Vaishali Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 05:06:55 -0500

| | Tech Support Test

Name | Vaishali Negi
E-mail | [email-masked]
Phone Number | (+91) 8076791793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Enterprise solutions | Us IT recruiter | 30th June 2020 |
Previous Employer 1 | Techfield | Us IT recruiter | 17 January 2020 |
Previous Employer 2 | Ienergizer | Tech support customer care | 30 June 2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For any particular website..

First we ask to customer weather you are getting this problem in wired or wireless device?

If in case any other wireless device not getting any issue in working of particular website...

Wether any parental control option is activated in wireless or wired devices.

Weather in any particular device...this particular website is blocked or not?

And if in any case this site is not going to work then in that case we are going to change the DNS.

Provide the default DNS.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. On bluetooth of bluetooth speaker.
2. On bluetooth of mobile phone.
3. Search for nearby devices.
4. On mobile we got the device bluetooth name.
5. Pairing it with Bluetooth device.
Device get connected....

What according to you makes you a good candidate for customer service or technical support job?

According to me . A good customer support.
Try to provide better resolution , try to find out the problem and probing more and more so that provide the better solution.

If any problem not solve  then arrange call back for that particular problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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