Subject: Tech Support Candidate - Abhay Gusain
From: Abhay Gusain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 04:41:29 -0500

| | Tech Support Test

Name | Abhay Gusain
E-mail | [email-masked]
Phone Number | (858) 6013384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Porteck india | IT support Engineer | Still Working | 25000
Previous Employer 1 | Tekinspiration | Senior Executive | 29-02-2020 | 18000
Previous Employer 2 | iEnergizer it services | IT Executive | 07-08-2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We performed below steps to fix the issue:

1.I checked the Computer is connected with Lan Cable or not.
2.IF the lan cable is connected then I open the google chrome and clear the cache.
3.After that i will check again.
2

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We performed below steps to fix the issue:

1.Firstly I turn on the bluetooth speaker then I unlock the phone.
2.I go to the setting.
3.Then I go to the bluetooth.
4.After that I search for the my speaker name then I click on it and then bluetooth speaker connected with my phone.

What according to you makes you a good candidate for customer service or technical support job? | My Technical experience and skills is enough for technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |