Subject: Tech Support Candidate - Ishtiyaq Manzoor
From: Ishtiyaq Manzoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 04:14:10 -0500

| | Tech Support Test

Name | Ishtiyaq Manzoor
E-mail | [email-masked]
Phone Number | (91) 6006809662
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 18
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP
SharePoint

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Awc | Sharepoint support | Working | 20k
Previous Employer 1 | Haroon software ltd | Technical sipport | Aug 2018 | 17k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check my internet connection, if that is ok. I will try then to open it in another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have to turn on the bt enabled device, then turn the bluetooth of my phone, wait for the device to get into search list and connect.
What according to you makes you a good candidate for customer service or technical support job? | I have worked as customer support so i have the expertise to deal and handle the customers of all types almost and the ability to provide the best solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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