Subject: Phone test - 19th Feb
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Fri, 19 Feb 2021 02:07:17 -0700 (MST)

Hello Sara, 

I hope you are doing well. 

I have tested all inbound and outbound numbers. All numbers are working fine except the below one. 

LU- Calls are not going through into ivr 

I have attached results below for your reference. 

Country 	Inbound 	Outbound 	Date 	Remarks 
US 	Working Fine 	Working Fine 	19-Feb-21 	
CA 	Working Fine 	Working Fine 	19-Feb-21 	
BZ 	Working Fine 	Working Fine 	19-Feb-21 	
MX 	Working Fine 	Working Fine 	19-Feb-21 	
UK 	Working Fine 	Working Fine 	19-Feb-21 	
FR 	Working Fine 	Working Fine 	19-Feb-21 	
DE 	Working Fine 	Working Fine 	19-Feb-21 	
DK 	Working Fine 	Working Fine 	19-Feb-21 	
BE 	Working Fine 	Working Fine 	19-Feb-21 	
NL 	Working Fine 	Working Fine 	19-Feb-21 	
SE 	Working Fine 	Working Fine 	19-Feb-21 	
NO 	Working Fine 	Working Fine 	19-Feb-21 	
FL 	Working Fine 	Working Fine 	19-Feb-21 	
ES 	Working Fine 	Working Fine 	19-Feb-21 	
IT 	Working Fine 	Working Fine 	19-Feb-21 	
BG 	Working Fine 	Working Fine 	19-Feb-21 	
PL 	Working Fine 	Working Fine 	19-Feb-21 	
JP 	Working Fine 	Working Fine 	19-Feb-21 	
HK 	Working Fine 	Working Fine 	19-Feb-21 	
AU 	Working Fine 	Working Fine 	19-Feb-21 	
AT 	Working Fine 	Working Fine 	19-Feb-21 	
CH 	Working Fine 	Working Fine 	19-Feb-21 	
SG 	Working Fine 	Working Fine 	19-Feb-21 	
CN 	Working Fine 	Working Fine 	19-Feb-21 	
IN 	Working Fine 	Working Fine 	19-Feb-21 	
IE 	Working Fine 	Working Fine 	19-Feb-21 	
HU 	Working Fine 	Working Fine 	19-Feb-21 	
LUX 	Calls are not going through into ivr 	Working Fine 	19-Feb-21 	
RU 	Working Fine 	Working Fine 	19-Feb-21 	
+44 2039664949 	Working Fine 		19-Feb-21 	

Agents test calls: 

Name 	Quality 	Background Noise 
Antonio Iunco 	Good 	No 
Anupam Tiwari 	Good 	No 
Jessica 	Good 	No 
Norbert 	Good 	No 
Ismael 	Good 	No 
Grace 	Good 	No 
Marika 	Good 	No 

Regards, 
Ashish Dabral