Subject: Trainer Candidate - Pravat Mondal
From: Pravat Mondal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 02:49:02 -0500

| | Tech Support Test

Name | Pravat Mondal
E-mail | [email-masked]
Phone Number | (91) 6292117313
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KHADIM INDIA LTD | Sr Assistantant (IT ADMINISTRATION) | PRESENT | 16000
Previous Employer 1 | NISC KOLKATA | SERVICE ENGG | 04/05/2018 | 8900
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30DAYS

Please briefly describe your work experience specifically in training?

Above 3 years experience in Operation and System Administration in Retail Chain industry to development and execution of business growth in PAN India EBO/BO ,having 850+ chain outlets in metro cities,Capitals ,district towns in all India . Having strong knowledge in Business operation & Application of Logistic Control Management, Support for Integration , Creation of Training and master SOP in large format retail chain business.
Core experience in Team Manage ,Planning ,Control & Execution of franchisee operation project of every State in India except Jammu & Kashmir. Comfortable and habituate to travelling for visit in customer sites at located new and existing outlet in all over India.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Installed & maintaining Avaya Server based IP EPABX in 6 major locations of Mayfair Hotels & Resorts.
Installed & maintaining Cisco New Generation Firewall for 50 MBPS Gateway towrads Railtel MPLS in South Eastern Railway, Head Quarter, Gardenreach, Kolkata. That was most difficults project i have ever faced.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences.
What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements,actually i manage many difficult situation in my corporate life.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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