Subject: Arabic Language Test - Saleem Ahmad
From: Saleem Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 01:46:01 -0500

| | Foreign Language Screening Test

Name | Saleem Ahmad    /  (+91) 8979828977    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all I wanna be thank you to chose our service. I am seeing you your courier status it will be delivered within 24 hours.
We really apologize for inconvenience and rude wehaviour for our side.
We really appreciate your patience and understanding for over services.
Thanks for connecting with us.
Any other question to assist you sir.
Thanks for talk with us have safe and nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for connecting with us.As per seeing your order is delivered time and correct.
But if you want to change your product colour it will be possible with 3 or 5 working days.
I will have to go through our company app select a option to return a sub option to change.
This process will be done by you and we received a update then your order will be changed as per your needs.
We really apologize for you inconvenience.
Thanks for connecting with us.
Any other help

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