Subject: Tech Support Candidate - Nidhi Singh
From: Nidhi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 01:43:55 -0500

| | Tech Support Test

Name | Nidhi Singh
E-mail | [email-masked]
Phone Number | (91) 9650334372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange business services | L1 support eng | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I checked my Internet connection it’s connected or not.
If not working we go in control panel check proxy of the system .
Issue is still persist then we restart the system after that connect back to mobile network.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on hotspot of mobile and start tenthering with speaker check connection is established .

What according to you makes you a good candidate for customer service or technical support job?

Provide proper solution of all issue
Timely response within sla
Avoid to escalation of tickets
End user support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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