Subject: Tech Support Candidate - Pratyush Pankaj
From: Pratyush Pankaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 19 Feb 2021 01:24:31 -0500

| | Tech Support Test

Name | Pratyush Pankaj
E-mail | [email-masked]
Phone Number | (91) 8447750747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
ITIL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Anemoi Technologies | Shift Lead | 30/09/2020 | 26000
Previous Employer 2 | Vayam Infosolutions Pvt Ltd | Desktop Support | 03/03/2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are the Steps:-
1.Check the internet connection (internet is working or net) by using ping command or try to open any other website like google.com
2.Check the website (www.ndtv.com) on other browser its working or not.
3.Clear the cache file from the browse and then re-check .
4.Check out the blocked site on browser settings.
5.Go into the control panel by using command control panel and check out internet settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the list:-
1.Turn on the Bluetooth device and phone's Bluetooth option.
2.Go into the Bluetooth option in your phone ,click on that .
3.There is option of search button ,click on that .
4.After search is completed ,there is an option of Bluetooth device (SPEAKER).
5.Click on SPEAKER option ,Click on connect button ,Device Connect (Speaker is connect to the phone)

What according to you makes you a good candidate for customer service or technical support job? | There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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