Subject: Ticket Assigned - Playback issue with Virtual content
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 04:55:22 +0000 (UTC)

Hi Pritish Nandi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Playback issue with Virtual content  Hi there,

Greetings again from HKG. We have experienced some issue with playing a scheduled class this morning at one of our clubs. (A/C - [email-masked]<mailto:[email-masked]>).

The scheduled RPM class played for 5 minutes and stopped all of a sudden. Then it disappeared from the schedule suddenly. (there's no error message shown on the system though)

I have checked the scheduler at the backend. Can we check what the root cause could be? Thanks so much for your help.

Warm regards,

[BackOff Icon]
Jeff Li
Assistant Group Fitness Manager | PURE Group

21/F Asia Standard Tower
59-65 Queen's Road Central
Hong Kong

D +852 2122 4333
E [email-masked]
[PUREYoga Icon]<https://www.pure-yoga.com/>[PUREFitness Icon]<https://www.pure-fitness.com/hongkong>[Nutrition Icon]<https://www.pure-fitness.com/hongkong/nutrition>[Nood Icon]<https://www.allnood.com/>[Retail Icon]<https://www.be-pure.com/en/>[PURECAST Icon]<https://www.purecast360.com/>[FUZE Icon]<https://www.pure-fitness.com/hongkong/fuze>

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4308