Subject: Trainer Candidate - burhan kaifi
From: burhan kaifi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 23:46:58 -0500

| | Tech Support Test

Name | burhan kaifi
E-mail | [email-masked]
Phone Number | (0) 7226949111
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bips systems ltd | Service Head IT | NA | 60 k
Previous Employer 1 | nlmk India Service Center Pvt Ltd | Asstt Manager IT | 30 sep 2018 | 48 k
Previous Employer 2 | Sharda Group of Education | Admin L & D | 30 apr 2015 | 32 k

If Selected, how much time do you need to join? | one month
Please briefly describe your work experience specifically in training? | have good exposure of technical trainings in profile maintained since now
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | it comes when communication gap exist which results improper management / failure of process with unpredictable results.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good service : where customer is ok with the service.

great service : where customer returns because of  quality of service

What according to you makes you a good candidate for this position? | the understanding of process and delivery according to company goal
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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