Subject: Tech Support Candidate - RAHUL KUMAR
From: RAHUL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 22:51:07 -0500

| | Tech Support Test

Name | RAHUL KUMAR
E-mail | [email-masked]
Phone Number | (91) 8756651814
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec 19
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDFC LIFE | Sr. CAM | Sep 2020 | 28000
Previous Employer 1 | AS Logistics | Marketing Executive | Oct 2018 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will close the other tabs,(if open), than I will restart my chrome, than restart my computer.
Will fix the network issues
First, I check the connection properly.
Than, I will try to clean the cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open phone settings, than open the bluetooth and search for the device and click on the connect button.
What according to you makes you a good candidate for customer service or technical support job? | I have the ability of making good customer engagement.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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