Subject: Trainer Candidate - Praveen mishra
From: Praveen mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 15:51:07 -0500

| | Tech Support Test

Name | Praveen mishra
E-mail | [email-masked]
Phone Number | (+91) 9494186220
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Associate | 22-09-2017 |
Previous Employer 1 | Cognizant | Team leader | 23-03-2020 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | Worked for Google client and Facebook client use to handle all the critical work
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Mostly while traning the main focus should be on explaining about the topic is important and as all the reviews will be new we have to explain all the policy deeply and have to understand about them
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | For any business customers are important so if the service is best them customer base will be also best
What according to you makes you a good candidate for this position? | I have all the knowledge and skill set to have this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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