Subject: Tech Support Candidate - Archana Bist
From: Archana Bist <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 08:12:31 -0500

| | Tech Support Test

Name | Archana Bist
E-mail | [email-masked]
Phone Number | (91) 8860365935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector74,  Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data Services | Software Development senior analyst | | 58000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check internet connectivity
2) check whether url being called is correct or not
3) check for proxy addresses if being used

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) start the Bluetooth in your mobile phone
2) scan for the Bluetooth speaker
3) once Bluetooth speaker comes in pair with the Bluetooth speaker
4) Bluetooth speaker would be connected

What according to you makes you a good candidate for customer service or technical support job? | According to me, a person in technical support job should have full functionality knowledge of the application person is supporting, should be technically sound with the technology being used by the application, should be available whenever issue comes up and should keep client satisfy by solution provided
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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