Subject: Arabic Language Test - Abdur Raquib
From: Abdur Raquib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 04:41:55 -0500

| | Foreign Language Screening Test

Name | Abdur Raquib     /  (91) 7602045523    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I received your email, if it happened as you told, so i, m really sorry on behalf of our team members, I will check it very soon so that you can receive your order at the right time, if I am not able to give your service, your money will be refunded, and I hope that you will believe me and my entire team members,and we thank you to give that information at the right direction and right time.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I received your complaint about our product, and we thank you to send your complaint, our are supporting you, if anyone of us abused you, so sorry, and I hope that you are a honorable person,you will be given your as you expected on our company and our team,and your service will be provided very soon. I hope that you will accept it happily.

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