Subject: Trainer Candidate - Ayush Garg
From: Ayush Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 04:17:27 -0500

| | Tech Support Test

Name | Ayush Garg
E-mail | [email-masked]
Phone Number | (81262) 36509
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bareilly

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Byju's | Pre-Sales Associate | Immediate | 27,500
Previous Employer 1 | Indiabulls housing finance ltd | Management Trainee | 1-01-2020 | 33,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | In Indiabulls i used to hire Direct Sales Associate and train them that how they should fetch the right candidate to get a large ticket size for the company
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In my opinion good customer service is the one in which customer problems are solved eventually that means customer is satisfied but great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources so that employer feel proud of his employee
What according to you makes you a good candidate for this position? | Having good communication skills and passion to train people as i don't want to be a manager i want to be a leader so that i can lead, train and motivate them towards the achivement of good and i know i am having leadership quality in me so i am the right candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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