Subject: Tech Support Candidate - Shanu Mishra
From: Shanu Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 03:47:58 -0500

| | Tech Support Test

Name | Shanu Mishra
E-mail | [email-masked]
Phone Number | (+91) 8539032722
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 126
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet Global Technology | Desktop support Engineer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart browser
2. Clear browsing history and all cookies
3.ping portal address.
4. Update and reset browser
5.check proxy settings
6. Check compliance software.
7. Check with different browsers.
8.Restart system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we have to switch on Bluetooth speaker
And then on mobile bluetooth and search for blutooth speaker name and then connect it.

What according to you makes you a good candidate for customer service or technical support job? | When we support user with proper solution on time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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