Subject: Trainer Candidate - Shalini parihar
From: Shalini parihar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 03:34:28 -0500

| | Tech Support Test

Name | Shalini parihar
E-mail | [email-masked]
Phone Number | (110018) 8519094409
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida 15

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Senior customer representative | September 2019 | 22k
Previous Employer 1 | Sutherland global services | Senior resolution expert | Jun 2017 | 15k
Previous Employer 2 | Accenture | Process associate analyst | April 2016 | 11k

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

In training, firstly try to understand the environment and behaviour of the people.
Take the deep knowledge about the product and explain more advantage related with product.
Observe the interest of the customer and pitch them accordingly.
If the customer new comer, try to give the best service and offers so that, in future again he refers the same company.
Working in a tool with a focused manner and used that in authentic manner consider all security and privacy.
Actively participate in all activities related with work environment.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

While training or managed the team following problems faced:
• Candidate who slow to take update related with process, always try to adhere with that individual and give feedback on regular basis.
• Always try to implement new ideas to chase the competitor.
• Providing flexibility to the candidates in stress free environment and trained them to tackle difficulties.
• To increase the team performance, try to set up target for every thrice in a week.
• To develop the competition feeling between team mates always try to organise the contest to chase each other.
• Arranging one on one session for achievement.
• Taking meeting and explain the process with practical scenerio.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good:
• just address query.
•sympathy and promise try to solve problem soon.
Great:
• Address query and suggest the alternative product with eligible discount.
• Empathy & sympathy both work as a milestone and try to address on urgent basis because our business is running only because of customer.

What according to you makes you a good candidate for this position?

•Bold
• Innovative ideas
• Positive attitude
• Leadership qualities
•Managing skills
• Learnings Capabilities

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |