Subject: Arabic Language Test - Abdul Wahid
From: Abdul Wahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 03:27:28 -0500

| | Foreign Language Screening Test

Name | Abdul Wahid    /  (91) 7300815550    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

I received your email, and as you mentioned that you are getting problem in your order delivery, so I would like to inform you that for last two three days there are some issues, your order has been sent and you will get it very soon.
I am extremely sorry and apologize on what did you face.i assur you it will be delivered within 1day.

Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi

As I am getting to know that your complain is about to exchange the order, fist I am sorry for late delivery and secondly I would like to request you that it's also a good colour, I admit my mistake but if you somehow can use it, do it . because in exchanging, there will be taken two three day.
Thanks ❤️.

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