Subject: Tech Support Candidate - Deepjyoti Acharjee
From: Deepjyoti Acharjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 18 Feb 2021 00:08:11 -0500

| | Tech Support Test

Name | Deepjyoti Acharjee
E-mail | [email-masked]
Phone Number | (91) 7838036950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shyam Spectra India Pvt Ltd | Senior Customer Success Manager | Currently working | 50000
Previous Employer 1 | Adobe Systems India Pvt Ltd | Technical Support Consultant | 22-06-2020 | 54000
Previous Employer 2 | Dell International Services Pvt Ltd | Client Technical Support Associate | 14-04-2015 | 33000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-The first step is to check the Error message properly and try to decode the error message if the error mentions about url cannot be found or restrictions in the user profile for opening the website and proceed accrordingly
-check if the computer has proper internet connectivity by trying to open another website like www.google.com or www.yahoo.com
- If internet is connected, the next time I will try is to simply reloading the page
- Try opening the same url in a different internet browser and see if that works
- If the website opens up fine on the alternate browser, then need to clear cache and cookies on the browser
- Also need to check if the browser is up to date by going to Internet settings option and following the steps as per the browser in use
- If this does not resolves, than will try restarting the browser once

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Open the Settings App on Mobile
- Switch on Bluetooth mode on the Speaker
-Navigate to Connected Devices, and turn on the Bluetooth toggle switch, if it's not enabled
-Select Bluetooth to view the options
- Select Pair new device to place the Bluetooth device in pairing mode Or simply Select the Speaker name from the list of Bluetooth devices

What according to you makes you a good candidate for customer service or technical support job? | My past experiences with IBM, Dell & Adobe included regular interaction with Customers across the globe for Technical queries and I am confident about holding good conversations with customers and resolving their technical problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |